Frequently Asked Questions
Everything you need to know about your SAVA Amsterdam experience.
What is the average shipping time for orders?
We offer worldwide shipping from our Amsterdam warehouse. Domestic orders within the Netherlands typically arrive in 1-2 business days, while international shipping takes between 3-7 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label for domestic returns.
How do I know which size to choose?
Every product page includes a detailed size guide with specific measurements. Our garments are designed with a modern European fit; if you are between sizes, we generally recommend sizing up for a more relaxed silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and local Dutch payment methods like iDEAL.
Where are SAVA Amsterdam products manufactured?
We are committed to ethical production. Our collections are designed in Amsterdam and manufactured in certified factories in Portugal and Italy that ensure fair wages and sustainable working conditions.
How should I care for my SAVA garments?
To maintain the quality of our premium fabrics, we recommend washing at 30°C, washing inside out, and avoiding the tumble dryer. Specific care instructions are located on the inner label of every garment.